By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services. **1. Acceptance of Terms** By engaging our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement. **2. Services Provided** Trusted Watch Services offers property watching and escorting services. Our team is dedicated to ensuring the safety and security of your property while you are away and providing discreet escorting services tailored to your needs. **3. Scope of Services** - Property Watching: We monitor your property as specified in the service agreement, including regular checks, maintenance of safety, and reporting any issues. - Escorting Services: Our personnel will provide escort services as requested, ensuring your safety and privacy. **4. Client Responsibilities** To facilitate effective service delivery, clients agree to: - Provide accurate and complete information about their property and specific service requirements. - Inform us of any conditions or precautions regarding the property or individuals involved in escorting. - Ensure that all property is in a suitable condition for our team to perform their duties. **5. Fees and Payment** - Services will be billed according to the rates outlined in the service agreement. Payment is due prior to the commencement of services unless otherwise agreed upon. - Clients are responsible for any additional costs incurred due to changes to the service request or property conditions. **6. Cancellations and Refunds** - Cancellations made 24 hours or more in advance of the scheduled service will receive a full refund. - Cancellations made less than 24 hours in advance may incur a cancellation fee, as specified in the service agreement. **7. Confidentiality and Privacy** We are committed to protecting your privacy. All personal information collected will be handled according to our Privacy Policy, ensuring your information is kept confidential and secure. **8. Indemnification** You agree to indemnify and hold harmless Trusted Watch Services, its employees, and agents from any claims, damages, losses, expenses, or liabilities arising from your use of our services or any breach of these terms. **9. Limitation of Liability** Trusted Watch Services shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Our liability in connection with any service will be limited to the fees paid for that service. **10. Modifications** We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the new terms. **11. Governing Law** These terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles. **12. Contact Us** For any questions or concerns regarding these Terms and Conditions, please contact us
At Trusted Watch Services, we strive to provide exceptional service to our clients. If for any reason you are not satisfied with our services, please review our Refund Policy below. **1. Eligibility for Refunds** Refunds may be requested under the following circumstances: - **Cancellations:** Clients may cancel services without penalty if the cancellation is made at least 24 hours before the scheduled service. In such cases, a full refund will be issued. - **Service Issues:** If you experience issues with our services, such as inadequate service delivery or dissatisfaction with the level of discretion and professionalism, you must notify us within 48 hours of the service completion. A thorough review will be conducted, and if your claim is validated, a refund may be considered. **2. Non-Refundable Fees** The following fees are non-refundable: - Services rendered and completed in accordance with the agreed terms. - Cancellation requests made less than 24 hours prior to the scheduled service may incur a cancellation fee. **3. Refund Process** To initiate a refund, please follow these steps: 1. **Contact Us:** Reach out to our customer service team via email at [Contact Email] or phone at [Contact Number]. Please provide your name, service details, and reason for the refund request. 2. **Provide Documentation:** If applicable, provide any documentation or proof related to the service issue, such as photos, communication records, or other relevant information. 3. **Review Period:** Once your request is received, we will review the circumstances surrounding your refund request. You will receive a response within 5 business days. 4. **Refund Issuance:** If a refund is approved, it will be processed through the original payment method. Please allow up to 10 business days for the refund to appear on your statement. **4. Changes to the Refund Policy** Trusted Watch Services reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage clients to review this policy periodically. **5. Contact Us** If you have any questions or concerns regarding our Refund Policy, please contact us
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